This blog is to report that ICICI bank employees in Lucknow misbehave and harass customers constantly, so that they can hide that they are slackers.
It was observed over a period of several years and months that every time we visited the bank. And to get some tasks accomplished by their employees we save their phone number. Then when we call them again a second time, they say they do not work for the bank anymore and give someone else’s phone number. Basically they are specialists in “washing one’s hands off”.
Secondly, when we call that new phone number passed on to us, and tell them our problem, they say they are very important and busy and may contact us later. But actually they do not do that and do not respond to any messages or calls. Attached screenshot,
Please note that the day the customer messages the bank employee was on 14 Aug 2024. And there is no response till now.
Then what happens next is that after 1 month, the banking software escalates the issue automatically. And it becomes a bigger problem for the bank employees now. So now they are in panic mode, and without informing suddenly barge into the customer’s house. And threaten and harass the customer and pass on the blame on him for not following best practices and process and never accept that they have done something wrong from their side.
On 12 Sep 2024, 3 ICICI bank employees, named (Mr. Shubham, Madam Ruchy, Madam Rakshika) barged into a customer’s house suddenly. And misbehave with him and threaten him that he is not following best practices. The customer tries his best to calm down the ICICI employees.
But they digress from the topic or the main issue and start making personal attacks by asking private questions related to his life, family, job and status. And demand you must do the below things, as your not following the correct process in life as well:-
– Close all your accounts in other banks, and transfer all the money in ICICI bank
– Change all insurances and nominee names as they say
– You are not taking care of your children and wife’s health, so do as we say
– Who is the owner/beneficiary/nominee of the house, car and other assets
How are these questions related to the original issue ? These questions are thrown to mentally harass and show that the customer is alone, weak and incapable of doing things properly. And should be forced into doing whatever they say.
After they leave, the customer who is actually following the best practices and process, ignores the misbehaviour. And to avoid further delay, he sends them the information in an email within a few hours, attached screenshot.
But now again instead of supporting and helping the customer, they again harass him, saying the format is wrong. The customer sends them the data in the new format. And informs the bank’s Ombudsman to help him, as he is not sure that this “slacker attitude” from the employees will help him solve the problem.
Leave a Reply